The bank disclosed this in its second-quarter financial statement published on the Nigerian Exchange Group (NGX) platform on Tuesday, stating that 171 fraud cases were reported during the period.
According to the report, the bank received 7,914 customer complaints as of June 30, 2026, and resolved 6,780 of them.
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The number of complaints received exceeded the 7,599 recorded in the corresponding period of 2025, although the report also listed 8,503 complaints as resolved during the same period last year.
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