Eastland Electricity Distribution Limited , a subsidiary of Enugu Electricity Distribution Company has set a target of achieving between 95 and 98 per cent customer satisfaction in Ebonyi State, as it commenced activities for the 2026 Customer Service Week.
The company, which adopted the theme “The Extra Mile” for this year’s celebration, also announced an On-the-Spot Complaints Resolution Exercise scheduled for October 8 and 9, 2026, to enable customers resolve billing and other electricity-related grievances.
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Speaking during the event at the EEDL office in Abakaliki on Tuesday, the Managing Director, Engr. Nnamdi Chuka-Nwosu, said the company had recorded a drastic reduction in protests and assaults against its personnel through improved engagement with consumers.
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